Frequently asked questions
Ordering steps, topping up credit, and general questions about thunlock.
Contact us on LINE
The direct channel for topping up credit or asking anything else.
Ordering steps
Do I need an account to order?
Yes — sign up and log in first to place orders and see your credit balance.
How long does an order take?
It depends on the service and supplier. Most orders complete automatically within a short time; if it takes longer than usual you'll see a status message.
What happens to my credit if an order fails?
If an order is rejected, the system refunds the credit automatically — no need to request it.
Topping up via LINE
How do I top up credit?
Message the admin on LINE with the amount and payment method — credit is added to your account once the payment is confirmed.
What's the minimum top-up amount?
Ask the admin directly on LINE for the current minimum and any promotions.
General questions
Where can I see my order status?
Log in and go to Orders — you will see the status and history of every order.
Can I change the phone number or LINE ID on my account?
Yes — go to your profile page and edit your contact info anytime.
Is English supported?
Yes — switch the language from the toggle at the top of any page.